Rent My Gear is a platform which connects people who have equipment with people who need equipment.
Renters are able to rent equipment for a great price and owners are able to create extra income from renting out their equipment. It’s a win-win.
How you rent equipment, where you rent it and who you rent it to is 100% up to you. We just connect the owner and renter.
Before any user can request a booking, they must go through an authorisation process. This identifies them and ensures they are living in New Zealand.
Each user also has a profile, which displays their feedback, their rental hours and a response & completion rate. A renter must request a rental before the booking is confirmed and it’s up to you to asses the quality of the renter before proceeding.
As a renter, the ability to message an equipment owner is enabled once they confirm your booking or they message you.
As an owner, the ability to message an equipment renter is enabled once they request a booking from you.
The time you pick up & drop off the equipment is organised between you and the owner, but we don’t want you paying for a day that you don’t use the equipment!
If you select an AM pickup, you are suggesting that you want to pick it up at the start of that day and you will be charged for that day.
If you select a PM pickup, you are suggesting that you want to pick it up at the end of that day and you won’t be charged for that day.
If you select an AM drop off, you are suggesting that you want to drop it off at the start of that day and you won’t be charged for that day.
If you select a PM drop off, you are suggesting that you want to drop it off at the end of that day and you will be charged for that day.
Lastly, if you select a PM Pickup and an AM drop off the next day, you will be charged a day.
Renters pay a 10% deposit with their credit card once the owner has confirmed that the gear is available and they want to rent it to the user.
This deposit goes to Rent My Gear as a fee if the rental is completed.
When & how the other 90% gets paid is up to the owner & renter to organise. We recommend that the payment is made when the gear is picked up and both parties are happy with the state of the equipment.
Under transactions in your profile.
There are several ways your gear can be insured. We recommend owners use Renters Insurance, which is the safest way of protecting your equipment.
Please read our Insurance Guide to understand this better.
The details of your insurance process should be filled out & signed in a rental agreement before or during a pickup.
This states what happens if the equipment is damaged or needs replacing, who pays the excess, whose insurance policy is covering the rental and what happens if the cost of the repairs are lower than the excess.
We provide a rental agreement template on our resources page.
If you are an owner renting out equipment, you should have some sort of insurance policy to cover damage or repairs. Please read our Insurance Guide to understand this better.
Your insurance scenario and the process if something goes wrong, should be stated & signed in a rental agreement with the renter before or during pickup. We provide a rental agreement template on our resources page.
Rent My Gear is a service that connects owners with renters. We do our best to offer you guidelines to rent safely, but ultimately you are responsible for renting out your gear. it is up to you how far you go when protecting your gear and managing the consequences if something goes wrong.
At anytime, you can manage your booking in the My Bookings section of your profile.
Here you can click the report a problem button. If our Safe Renting Guide doesn’t help you we can assist you over the phone.
We provide all the resources for both parties to check the gear when it is picked up so there are no disputes over the state in which it was returned.
Please see our Safe Renting Guide for these resources.
We also encourage owners and renters to take pictures of the equipment before it exchanges hands.
It is up to each user to be responsible for insuring their equipment, checking it and deciding who they rent it to.
If the appropriate steps are taken, the equipment will be insured. If the offence is minor and the renter refuses to pay for it, you also have the option of giving them an appropriate review.
Legally, there is not a lot we can do to force the renter to pay for the late rental.
We will however block the renter from making future rentals until the sum is paid.
You can also give feedback to reflect this situation.
In this unlikely scenario, it will be an issue for the police and insurance company.
We will do our best to assist this situation and provide information on the user involved.
There is an option to report a user, which you can find in their user profile.
We will review these on a case by case basis and make decisions accordingly.
A renter enters the required dates & requests a rental form the equipment owner.
The owner receives an email alert and has 48 hours to asses the user and the rental dates. If they decide to proceed, they will confirm the booking.
The renter then receives an alert that the request has been accepted. They have 48 hours to pay a 10% deposit, which confirms the booking.
Users & Owners can cancel the booking anytime with the deposit being returned to the renter if the cancellation has been made outside of the 48 hour cancellation period.
If a renter cancels a booking within 48 hours of the booking, that’s not really fair is it?
In this situation, the owner is entitled to receive the 10% deposit paid by the renter. They will also have the option of returning this to the renter if they decide the cancellation was for a good reason.
The simplest way to extend your booking is to request more dates and treat it as a new booking.
You also have the option of canceling the booking and creating a new one. We recommend communicating with the owner before you do this.